In late 2021, Target employee aggrieved by theft of gift cards contacted Myrna Soto to help. Myrna Soto is a fraud investigator for the Credit Card Fraud division of Target Corporation. At the time she had worked at the bank for twelve years but had never before handled a credit card account. Myrna knew that Target was one of the largest retailers in the country, but she had never encountered the theft of a credit card number.
Target needed someone who knew how to trace a credit card number, and Myrna was chosen. Target needed someone with specialized knowledge of how to trace a card number to ensure that their funds were not being used fraudulently. She had to be willing to work weekends and evenings to track down the thief or caller, sometimes spending entire days tracking down the person. She had to know where to look to find the information she needed, and she had to know the right questions to ask to get the right answer.
Target needed someone like Myrna Soto. Myrna had specialized knowledge of the way credit card companies and banks worked to prevent credit card fraud. She had worked at the bank for twelve years without ever encountering any types of credit card fraud. Now she needed to pay for her knowledge and experience from Target to help them catch the criminals.
Tracking down the thief or caller was simple for Myrna. All she had to do was use her expert knowledge of how to trace a credit card number. To her it sounded easy, because it was.
It really wasn't. The process of tracing a card number required patience and perseverance. The more information that she had to obtain about the theft, the easier it was to trace the person who had issued the card, and the more resources she would need to trace the number.
Target's credit card numbers were nothing more than very common numbers. The company itself did not store these numbers. They were simply part of a database that is used by many retailers to make sales. In order to get into the database, the retailer would have to ask permission from the credit card company, which Target did. This means that Myrna Soto had to find out how to get into Target's databases in order to perform her investigation.
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