When you get a call from a customer service representative from Sears that you don't recognize, there are some things that you can do to find out who is calling. Here are the ways you can do that:
The first thing you should do when you get a call from a customer service representative from Sears is to ask them if they can give you the customer service phone number. It's important that you are able to give them the number of the customer service representative who handled your situation. If they can't give it to you, then the number belongs to the customer service representative who handles your case, not to you.
If they give you the number, but then say that the customer service representative you are speaking to belong to an entirely different department at the company, then you are probably wrong. That number probably belongs to the department that are handling your case and not the customer service representative who work with your case. Also, if they tell you the department that handles your case belongs to the customer service department, then you know they aren't telling you the name of the person who handled your case. The only time you can tell that is if the department who handles your case actually has their name on the business card that you are holding up. It would be too obvious to have them on it though, right?
Once you have the name of the person who handles your case, you can try calling the customer service number that you were given in order to get some answers. You may be able to get some useful information about your situation from the people who handle your case. The reason why you can use this option is that the representatives who work for the department that handles your case probably work in the same area as you do, so it will make it easier for you to ask them questions.
If you don't get a satisfactory answer to what you asked about your accounts, then you should call back with another question, or a request for additional information from the representative you spoke to before. You can also get your account statements from your credit card companies. Be sure that you have them handy, as they can help you determine the balance that you currently have on your credit cards. The statements that you receive from your card companies will be helpful to you because they will show you how much money is left on each card, and how much you owe to your accounts.
When you find the representative who handles your case, be sure to ask him or her to tell you whether or not you can speak with your bank. or credit card company directly. Sometimes a representative from the company will be able to tell you where the bank or credit card company is located, which will make it a lot easier to figure out what you need to do next.