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Sears is known for providing outstanding consumer and business products. With the years, Sears has emerged as one of the top brands in the market. However, it has also been an area where many customers complain about poor customer service. There are many reasons behind this poor customer service at Sears. The following are just some of the areas where the customer service at Sears is very poor:

– Customer complaints about the shipping of the merchandise. Many customers have complained that they did not receive their item on time or at all. This could be because of improper handling of the shipping procedure or the product may have gone to another department instead of being shipped directly to the customer. When you order a product from Sears, make sure that you understand the entire process of ordering, paying, and receiving the item.

– Poor customer service is also caused by store personnel that do not return phone calls or return messages on the same day that the transaction has taken place. If the customer does not get a satisfactory answer to his inquiry, he will likely to look for another store. There are other customers who have complained about store personnel not returning phone calls and messages when they specifically ask for a call back. Make sure that your customer care representatives return phone calls and messages in a timely manner to address your customer's concerns.

– Poor product selection. Sears has many different product lines, but many customers have problems choosing from the wide selection available at the store. This is especially true with appliances, since many customers need certain appliances such as washers and dryers, and cannot always find them in the Sears catalog.

– Poor customer service can also occur if the customer is treated rudely by a customer service representative. Sears employees are required to be courteous with customers, and customer care representatives cannot be rude to customers. In fact, this policy was put in place because of complaints that some Sears employees had towards customers who they did not like, and some customers did not understand why they were being rude to the Sears employees. When this happens, the customer can file a complaint with the United States Department of Labor, which enforces labor laws regarding employment practices. While it might be easy for someone to make a complaint about things at work, it might not always be easy to prove a case of employer cruelty or abusive behavior.

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– Another problem that some Sears customers have experienced are problems with the shipping of the products. While it might not seem like a big deal, if a customer has purchased an appliance at Sears and then has to arrange to have the appliance shipped to him/her, Sears customer service might not be what they expected. There have been cases where customers have complained about being charged extra for items that they did not order, or being told that their order could not be delivered to their home because of damage. Some other Sears problems that may require customer service help include problems with free shipping and handling, return policies, product warranties, customer complaints about products, problems with credit card transactions, and problems with accounts that are already current but have automatically been closed by Sears. If a customer has purchased an item from Sears and wants to return it, he/she might need to call customer service to find out the return policy and if the item will be accepted as a return.

– Customer satisfaction is important to Sears, because it is part of the company's reputation. However, there are times when a customer service issue arises that is more important than the satisfaction level. For instance, in the winter when people are going without heat and energy, and clothing stores are having to close due to the lack of business, customer service issues might arise concerning whether or not customers' coats would be dry cleaned ironed, or returned. While it is true that a customer who returns a coat to a dry cleaner that does not dry clean it can get a refund, the cost of returning the coat would be greater than the amount of money the coat would have cost to buy in the first place, so it is not always the best solution. Likewise, a customer might return a pair of pants to a clothing store that charges for shipping, so the customer would also incur shipping costs, which might drive up the total cost of the pants. Sears takes all customer concerns very seriously, and they have customer service professionals who can help you with any problem you might have regarding purchasing a product at their retail location.

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One drawback to purchasing things through Sears, at least in some cases, is that customer service is not always available when you need it. If you need help with anything from opening a bank account to checking your credit card, then you might have to go to a department store in which Sears is a partner. In some cases, if you call the wrong number or have trouble opening your account, the representative won't be able to help you and might not be able to explain why the bank account or credit card account was not able to be opened. On the other hand, when you shop at a Citibank branch, you should have very good customer support, and you should never be without a question as to the process of opening and using your credit card or checking account.

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