“I am receiving many inquiries from customers who are wondering about Wells Fargo Lost Card.” says Pam Poindexter, Executive Vice-President of Marketing for Wells Fargo. “They are looking to get their money back and have been receiving calls from potential customers inquiring about Wells Fargo.” Mr. Poindexter went onto explain that the company would be reviewing all requests for information with regards to Wells Fargo lost card policies and had not yet determined a time line. In addition, he confirmed that the company offers over 25 different credit cards.
Mr. Poindexter went on to reveal that customers looking to apply for a Wells Fargo debit card would need to complete an application and then wait for up to two weeks while the process is reviewed. Due to the lengthy processing time, many customers have been turned away from applying for a Wells Fargo debit card. “The unfortunate part is that as long as a customer waits two weeks they will not be approved for a Wells Fargo debit card,” continued Mr. Poindexter. This news is especially frustrating since many consumers with poor credit are finding it nearly impossible to reestablish credit.
Mr. Poindexter went onto explain that once a customer has an inquiry on their account, the Wells Fargo lost card information is immediately reported to the major credit bureaus. “If you are reading this article you are probably wondering how my company can track your lost card information if it has been stolen or even worse stolen through identity theft.” Mr. Poindexter went onto explain that through the electronic deposit of a Wells Fargo lost pin number, a thief can easily make unauthorized charges on a customer's account.
Mr. Poindexter went onto share that he had already helped several people with the replacement debit cards that Wells Fargo offers. “The most common reason a customer service representative will call customers back is due to a stolen or lost credit card.” He went onto share that with electronic cheques, customers never need to worry about their account being stolen. However, with a credit card, if someone steals it, the person needs to report it within two business days in order to the financial institution receiving the money. On a positive note, Mr. Poindexter did stress that the two days is only the maximum amount of time a customer will be able to get their money. There are times when a customer service representative cannot retrieve the funds in 24 hours.
Mr. Poindexter went onto explain that the only way to ensure the security of a customer's account is to go through American Express. “Only American Express is able to protect a customer's account if they are using debit cards or any electronic check systems that are tied directly to the account.” This is due to the fact that only American Express is the only company that provides credit cards, cheques, and other services with the sole purpose of protecting an account holder's financial information.
Now that American Express is offering this added protection, there is only one problem left for customers like Mike. How does Wells Fargo address this issue? Mr. Poindexter shared that they have two different options available for customers that may have lost their Wells Fargo lost card number. These options are:
The first option is for customers to call their bank and ask them to send them the number of the place where they should make a claim for their debit card. If a customer does not have enough money to do this, then they can go to their local bank to apply for a debit card or a credit card. The second option is to visit the Wells Fargo website and follow the steps for applying for a lost or stolen account. This is done by supplying the last name and birth date, the social security number, and the phone number customer service representative will give you.
Mike is excited! He knew that having two methods was better than one for returning his Wells Fargo lost card numbers. In fact, he feels this option is a little better. What's even better is that he knows now that if ever he needs to file a claim for something, he will know who to call in order to receive his money. He is also happy that the bank is offering him the ability to make bill pay using his debit cards, rather than using cash or a check.
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